Your satisfaction is our top priority.
If you’re not completely happy with your purchase, we offer a 14-day withdrawal period as required by law, along with a simple and hassle-free return and exchange process.
How to Return an Item
1. Contact Us
Just send us an email at sac@jerseyex.com.
Our team will guide you through the return process and provide all necessary instructions.
Return Conditions
To be eligible for a return:
Items must be unused, in perfect condition, and returned with all original tags and packaging.
Exceptions
Customized items (e.g., with names, numbers, or patches) are not eligible for return, unless the item is defective or incorrect.
Exchanges & Replacements
Wrong size? No problem.
If an item doesn’t fit, you can exchange it for another size or model.
Once the original item is received, we will ship the replacement.
Exchange for another product
You may also switch to a different product, as long as the price is similar.
Any price differences will be either charged or refunded accordingly.
Refunds
Prefer a refund?
After we receive and inspect the returned item, your refund will be processed within 5–7 business days.
Refund Method:
Refunds are issued using the same payment method used for the original purchase.
Processing time may vary depending on your payment provider.
Return Shipping
Fast & Secure
For returns within Europe and the UK, we work with DPD and Royal Mail to ensure safe and reliable processing.
Return Shipping Costs
If the item was delivered correctly and without defects, the customer is responsible for return shipping costs.
For defective or incorrect items, Oliver Company covers the return shipping.
Return Contact Information
📧 Email: sac@jerseyex.com
🕒 Hours: Mon–Fri 9:00–18:00 (UTC−3) • Sat 9:00–13:00
⏱ Average response time: under 2 hours
🌍 Return Portal: coming soon