Shipping Policy

Order Processing
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Potential delays may occur due to high volume of orders or postal service problems that are outside of our control.

Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer free shipping promotions on selected items or order values, which will be clearly indicated on the website.

International Shipping

We offer international shipping to most countries. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Oliver Company is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within the estimated delivery days stated in your shipping confirmation email, please contact us at contato@multimarcasoliver.com with your name and order number, and we will look into it for you.

Lost or Stolen Packages

Oliver Company is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Oliver Company will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.